Support
We read every message. Write to us and we usually reply within one or two business days.
Email info@gorich.ae
Before you write
- Reminders not arriving? Check that notifications are allowed for Kindwave in your phone settings, and that Focus modes allow it.
- Moving to a new phone? Create an encrypted backup in Me > Backup & sync, then restore it on the new phone.
- Lost access to Kindwave Plus? Use Restore purchases on the Plus screen with the same Apple ID or Google account.
- Want to delete everything? Use Me > Privacy & security > Delete all data. Uninstalling the app also removes it.
Does Kindwave give medical advice or calculate doses?
No. Kindwave records the dose you enter, exactly as prescribed to you. It never suggests, converts or changes a dose. Talk to your clinician about your treatment.
Which medicines does it support?
Weekly and daily GLP-1 and GIP/GLP-1 medicines, injections and tablets, including Zepbound, Mounjaro, Wegovy, Ozempic, Rybelsus, Saxenda, Victoza and Trulicity, as well as compounded medicines and any custom medicine you add.
Where is my data stored?
On your phone, in an encrypted database. Nothing is sent to us. You decide when to export, back up or share.
Can I bring my history from another app?
Yes. Import a CSV or JSON export from another tracker or a spreadsheet, and review it before anything is saved.
What is the medication level chart?
An educational estimate based on published averages and the doses you logged, shown as a percentage of peak. It is not a measurement and should not guide dosing.
How do I cancel Kindwave Plus?
In your App Store or Google Play subscription settings. You keep Plus until the end of the period you paid for.
Kindwave cannot help with medical emergencies. If you feel very unwell, contact your doctor or local emergency services.